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Terms of Service

Welcome to Neste Uganda Safaris. By booking a safari with us or using our website and services, you agree to the following terms and conditions. Please read them carefully as they outline your rights and obligations, as well as those of Neste Uganda Safaris.

1. Definitions

  • "Company," "We," "Us," and "Our" refer to Neste Uganda Safaris.
  • "Client," "You," and "Your" refer to the individual or entity booking or using our services.
  • "Services" refers to any safari, tour, or related travel services provided by Neste Uganda Safaris.

2. Booking and Payment

  • Booking Confirmation: A booking is considered confirmed once we have received a deposit or full payment, as communicated during the booking process.
  • Deposits: A non-refundable deposit of 30% of the total safari cost is required to confirm your reservation. The balance is due 30 days before the start of your safari.
  • Payment Methods: Payments can be made via bank transfer, credit/debit card, or other methods agreed upon during the booking process. Any transaction fees are the responsibility of the client.
  • Failure to Pay: If payment is not received by the due date, reserves the right to cancel your booking, and the deposit will be forfeited.

3. Cancellation and Refunds

  • Cancellation policies are outlined in our Return and Refund Policy. Please refer to that document for details on how cancellations and refunds are processed.
  • In the event that Neste Uganda Safaris cancels a safari for reasons beyond our control, you will be entitled to a full refund or an option to reschedule.

4. Client Responsibilities

  • Personal Health and Fitness: It is your responsibility to ensure that you are in good health and physically fit for the activities included in your safari. Certain activities, such as gorilla trekking, may require a level of physical exertion.
  • Travel Insurance: We strongly recommend that you obtain comprehensive travel insurance covering medical expenses, trip cancellations, and lost luggage before your safari.
  • Visas and Documentation: You are responsible for securing the necessary travel documents, including passports and visas. Neste Uganda Safaris will provide guidance, but it is your responsibility to ensure that your documentation is in order.
  • Adherence to Local Laws: You agree to comply with all applicable laws and regulations of Uganda and any other country you may visit as part of the safari. Neste Uganda Safaris is not responsible for any legal violations or incidents that occur during the safari.

5. Liability and Disclaimer

  • Third-Party Services: Neste Uganda Safaris works with trusted third-party service providers, such as hotels, transportation companies, and local guides. While we strive to ensure the highest quality of service,  is not liable for any issues arising from services provided by these third parties.
  • Assumption of Risk: Participating in safaris and outdoor activities may involve inherent risks, including encounters with wildlife, rugged terrain, and unpredictable weather conditions. By booking a safari with us, you acknowledge and accept these risks.
  • Limitation of Liability: Neste Uganda Safaris will not be liable for any injury, loss, damage, or death resulting from any activity during your safari, except in cases of gross negligence or willful misconduct by the company.
  • Uganda Neste Safaris  will not be liable for any delays, changes, or cancellations due to events beyond our control, such as natural disasters, political unrest, pandemics, or other unforeseeable circumstances.

6. Changes to Itinerary

  • Neste Uganda Safaris reserves the right to modify safari itineraries if necessary, due to reasons such as weather conditions, safety concerns, or availability of services. We will make every effort to maintain the quality and integrity of your safari experience.
  • Any significant changes to your itinerary will be communicated to you in advance, and alternative arrangements will be provided where possible.

7. Photography and Media

  • Use of Media: Neste Uganda Safaris may take photographs and videos during your safari for promotional purposes. By participating in the safari, you consent to the use of these images. If you prefer not to be included in promotional materials, please inform us in writing.
  • Client Media: You are welcome to take photographs and videos during the safari. However, these must not be used for commercial purposes without prior written consent from Neste Uganda Safaris .

8. Dispute Resolution

  • Governing Law: These Terms of Service shall be governed by and construed in accordance with the laws of Uganda.
  • Disputes: In the event of any disputes or disagreements, both parties agree to first attempt resolution through amicable negotiations. If no resolution is reached, the matter may be referred to arbitration in Uganda, with both parties sharing the costs of the arbitration process.

9. Privacy

  • We value your privacy. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal information.

10. Changes to Terms of Service

  • Neste Uganda Safaris reserves the right to update or modify these Terms of Service at any time without prior notice. The most current version will be posted on our website, and by continuing to use our services, you agree to any changes made.

11. Contact Information

For any questions or concerns about these Terms of Service, please contact us at:

NESTE UGANDA SAFARIS
Email:info@nesteugandasafaris.com
Phone:+256705014036|+256753218972